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Forum: Community Support

Use this board to request assistance for problems you may have deploying or using FocusOPEN Digital Asset Manager. Note: the support provided here is both discretionary and community based. If you have ongoing support needs, please consider one of our formal agreements.

  1. Sticky Thread Sticky: FocusOPEN APS Deployment Troubleshooting

    For anyone who is having problems deploying the APS (Asset Processing Server), we have just written a brief article on the wiki with some of the more...

    Started by FocusOPEN_Support, 12-27-2010 08:59 PM
    aps, asset processing server, focusopen, troubleshooting
    • Replies: 0
    • Views: 5,133
    12-27-2010 08:59 PM Go to last post
  1. APS 404 error accessing "BitmapProcessingCallback.ashx."

    Good morning, I am trying to fix this APS 404 error. I already went through the APS troubleshooting guide, which was very helpful. I believe i was...

    Started by AdrianoSantos, 10-05-2015 03:22 PM
    • Replies: 1
    • Views: 3,051
    10-06-2015 12:32 PM Go to last post
  2. Drop tables script

    Hi, I ran FocusOpen database creation scripts directly on SSMS and by mistake, I created tables, views, procedures etc in the SQL Server Master...

    Started by blueoris, 12-12-2014 08:07 AM
    • Replies: 3
    • Views: 3,215
    12-22-2014 12:20 AM Go to last post
  3. Smile Debug FocusOpen in Visual Studio - is that possible?

    Hi, I am new on .Net development and find FocusOpen functionality very cool. I was hoping I could configure a FocusOpen as a project in .NET,...

    Started by blueoris, 12-16-2014 05:49 AM
    • Replies: 2
    • Views: 2,288
    12-19-2014 06:07 AM Go to last post
  4. SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified

    Hi all, Our development database server already accepts UDP connections from remote servers. We have multiple instances there so I know SQL Server...

    Started by blueoris, 12-01-2014 12:06 AM
    remote database, sql connection error, sql network interfaces
    • Replies: 1
    • Views: 2,621
    12-02-2014 06:24 AM Go to last post
  5. VOX is supported or not ?

    Hi Support Team, We need to upload VOX files and is it possible in our Focusopen tool. I checked the file extension and it says No. But if there is...

    Started by AdamLaMontagne, 08-08-2014 08:18 AM
    • Replies: 1
    • Views: 3,045
    08-11-2014 11:29 AM Go to last post
  6. Contactsheet

    Version: Contact sheet being created by the wkhtmltopdf application - but no images. Could it be the template? Any ideas what I can look...

    Started by MikeFitzGerald, 07-29-2014 04:03 PM
    • Replies: 1
    • Views: 2,773
    07-31-2014 04:58 PM Go to last post
  7. Connection to SQL Server

    I have installed focusOPEN on my Windows Server 2003 standard x64 edition. This runs IIS 6 and SQL Server 2005. On running the program I...

    Started by PeterMitchison, 07-19-2014 11:03 AM
    • Replies: 1
    • Views: 2,514
    07-21-2014 11:34 AM Go to last post
  8. Clarification on Password Expiration vs Account Expiration

    Hi, I'm looking to get some clarification on account expiration and password expiration in FocusOPEN, specifically in relation to the...

    Started by Zweben, 06-30-2014 03:00 PM
    account, expiration, expire, expired, password
    • Replies: 1
    • Views: 2,177
    07-02-2014 05:48 PM Go to last post
  9. Thumbnail Images Unavailable

    I am working through the APS troubleshooting guide located at...

    Started by MJSimpson, 06-24-2014 07:58 PM
    • Replies: 5
    • Views: 2,911
    06-27-2014 03:40 PM Go to last post
  10. Batch Import Error

    This is the relevant section from the WatchedFolderProcessor Log: 2014-06-16 13:35:06,161 WARN FocusOPEN.Business.ImportEntriesProcessorBase...

    Started by dbowdish, 06-17-2014 01:36 PM
    • Replies: 3
    • Views: 2,732
    06-23-2014 12:49 PM Go to last post
  11. Bug Report posts

    FYI, I've twice tried to post a reply to a thread in the Bug Reports board in the last couple of weeks and neither one has appeared. When this...

    Started by dbowdish, 06-19-2014 08:30 PM
    • Replies: 0
    • Views: 2,256
    06-19-2014 08:30 PM Go to last post
  12. Upgrading FocusOPEN 3.4.6.x to 3.4.7 instructions

    The instructions for "Upgrading FocusOPEN 3.4.6.x to 3.4.7" has one error. Upgrade Application Webroot and Change Config Settings 1. Make a...

    Started by dbowdish, 06-06-2014 04:55 PM
    • Replies: 1
    • Views: 2,339
    06-11-2014 12:04 PM Go to last post
  13. Exclamation Cannot use a CONTAINS or FREETEXT predicate on object 'v_Asset'

    I just upgraded from 3.4.6 to This is probably relevant, when I ran the database upgrade command I got this message:...

    Started by dbowdish, 06-06-2014 11:07 PM
    • Replies: 6
    • Views: 3,009
    06-11-2014 12:01 PM Go to last post
  14. File Size Limits

    Just received an 8gb file that does not process (nothing in logs) - checked the Request limit in IIS 7.5 and this can only be set to 4GB. How can...

    Started by MikeFitzGerald, 06-04-2014 04:52 PM
    • Replies: 1
    • Views: 2,608
    06-05-2014 09:45 AM Go to last post
  15. Administrator Priveleges

    We used a version of this software about a year and a half ago and we are considering using it again but the guy who had the admin privileges no...

    Started by KevanNorr, 05-28-2014 07:06 PM
    • Replies: 1
    • Views: 2,530
    05-29-2014 08:54 AM Go to last post
  16. Change of Metadata Synonyms

    Hi, I have recently deleted some synonyms from the metadata values expecting that this would reduce the number of unwanted returned results (the...

    Started by RobertFenwick, 05-27-2014 12:45 AM
    search, synonyms
    • Replies: 1
    • Views: 2,534
    05-27-2014 10:04 AM Go to last post
  17. Cool The Search Term "Fire" returns too many assets

    Ok - so I am going mad - completely. Entering the search term "Fire" returns assets that have nothing to do with Fire and do not have the word in...

    Started by RobertFenwick, 02-05-2014 11:55 PM
    fire, search
    • Replies: 2
    • Views: 2,616
    05-27-2014 12:41 AM Go to last post
  18. Customise Navigation in FocusOpen

    Is it possible to adapt the Navigation of FocusOpen and its layout? I saw there is a template engine. But this seems more about how the inline...

    Started by mjost, 05-13-2014 02:41 PM
    • Replies: 3
    • Views: 2,588
    05-13-2014 04:13 PM Go to last post
  19. 500 Internal Server Error in Admin > Utilities > Diagnostic Tools > Asset Processing

    When I go to Admin > Utilities > Diagnostic Tools > Asset Processing and click Submit to process images: I get an 500 internal server error from the...

    Started by jehrat, 05-12-2014 06:23 PM
    • Replies: 2
    • Views: 2,115
    05-13-2014 03:58 PM Go to last post
  20. Bulk Import Failures

    I see that reasons for a failure during a Bulk Import can be viewed in the WatchedFolderProcessor log. "Duplicate Hash" and "not a valid asset...

    Started by dbowdish, 04-17-2014 01:40 PM
    • Replies: 5
    • Views: 3,085
    04-29-2014 09:23 AM Go to last post

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